Refund Policy

Donations to Fight for Palestine are gifts in support of humanitarian programmes, and in most cases they are put to work quickly. We do, however, understand that mistakes happen — a mistyped amount, an accidental double-click, a card used without permission. This policy explains when and how we refund donations.

When we refund

Contact us within 14 days of the donation date and we will review and refund eligible donations in the following situations:

• Donation made in error — for example, you entered the wrong amount (such as an extra zero) or selected the wrong currency.
• Duplicate donation — the same gift was charged more than once, for example after a page refresh during checkout.
• Unauthorised transaction — your card was used without your permission. We treat these reports with priority and will also work with Stripe on any fraud investigation.
• Unintended recurring charge — you cancelled a recurring gift but were charged again, or did not realise you had selected a recurring frequency.

How to request a refund

Email donations@fightforpalestine.org with:

• the name and email address used for the donation;
• the date and amount of the charge; and
• a short description of what went wrong.

You do not need to send card numbers — we can locate your donation from the details above. We acknowledge refund requests within two working days and aim to resolve them within seven.

How refunds are paid

Approved refunds are issued through Stripe to the original payment method. Once processed, the funds typically appear on your statement within 5–10 working days, depending on your bank. We cannot refund to a different card or account.

After the 14-day window

Because donations fund aid that is procured and delivered rapidly, we generally cannot refund gifts reported more than 14 days after the donation date. We will still review exceptional circumstances — particularly suspected fraud — on a case-by-case basis, so please contact us either way.

Recurring donations

You can cancel a recurring donation at any time by emailing donations@fightforpalestine.org. Cancellation stops future charges; charges already collected before cancellation are refundable only under the conditions above.

Chargebacks

If you believe a charge is wrong, we ask that you contact us before raising a dispute with your bank — refunds through us are faster and avoid dispute fees that reduce funds available for aid. We respond fully and honestly to all legitimate chargeback claims.

Contact

Donor care team: donations@fightforpalestine.org · General enquiries: hello@fightforpalestine.org