Frequently asked questions

Your donation funds direct humanitarian programmes: emergency food, clean water, medical supplies, shelter, and education for families in Gaza and across Palestine. We publish a full breakdown of programme spending on our Transparency page, and every campaign page shows exactly what specific amounts achieve on the ground.

Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor used by millions of organizations worldwide. Your card details never touch our servers — they go directly to Stripe over an encrypted connection.

Absolutely. Simply tick the "Make my donation anonymous" option during checkout. Your name will never appear in any public donor listing, and your details are used only to send your receipt.

Yes — you can give weekly, monthly, quarterly or yearly. Recurring gifts are the most valuable form of support because they let our teams plan ahead and respond immediately when emergencies strike. You can cancel or change your recurring donation at any time by contacting us.

Yes. A receipt is shown immediately after your donation completes and a copy is emailed to you for your records. If you need a replacement receipt or an annual giving summary, contact our donor care team.

You can donate in USD, EUR, GBP, AED, SAR, PKR, CAD and AUD. Your card provider handles any conversion if your card is issued in a different currency.

If you made a donation in error or were charged incorrectly, contact us within 14 days and we will review and process eligible refunds promptly. See our Refund Policy for full details.

Campaigns marked "Zakat-eligible" are operated under a 100% Zakat policy: every penny of your Zakat goes to directly supporting eligible recipients — the poor and needy among the families we serve — with administrative costs covered by other funds. Our Zakat policy is reviewed by qualified scholars.

Zakat is the obligatory annual almsgiving required of eligible Muslims, calculated on qualifying wealth, and must reach specific categories of recipients. Sadaqah is voluntary charity of any amount, given at any time. We accept both, and clearly mark which campaigns are Zakat-eligible.

We work exclusively with vetted local partner teams who live in the communities they serve, coordinate through recognised humanitarian channels, and document distributions with field reports, distribution lists and photographic verification. Our field reports are published regularly in our News section.

Our published financial breakdown on the Transparency page shows how funds are allocated between programmes, fundraising and administration. We are committed to keeping overheads to the minimum required to run the organization safely and effectively.

Details of our legal registration, governing documents and annual filings are published on our Transparency page. If you need specific documentation for tax purposes or due diligence, contact us and we'll provide it directly.

Yes — many employers match staff donations, and we welcome corporate partnerships from one-off campaign sponsorship to long-term programme funding. Visit our Corporate Partnerships page or email us to start the conversation.

We rely on volunteers for fundraising, events, translation, digital campaigns and professional pro-bono support. Field volunteering is limited to qualified specialists due to the operating environment. Apply through our Volunteer page and our team will be in touch.

Yes! Community fundraisers — from sponsored runs to bake sales to livestreams — are one of the most powerful ways to help. Visit the Fundraise page for a starter kit, and our team will support you at every step.